Below we have some answers to frequently asked questions. If you have any other questions or are interested in a custom order quote, please use the live chat on the bottom right of the screen and we will get back to you asap.
- All
- Product Questions
- Delivery & Returns
Live Chat
If you have an issue or question that requires immediate assistance, you can click the chat button in the bottom right hand corner to chat live with a Customer Service representative.
We endeavour to answer all messages within two hours between 8am-8pm, if not right away.
Product Questions
Yes, please contact us via the live chat and we will arrange to have some sent out to you.
Yes, we can make most products to any size, please get in touch via the live chat and we will see what we can do.
Yes, we often do. Please get in touch with us via the live chat with your idea and we can discuss things further from there.
They are 71cm to the underside and 74cm from the floor to the top of the desk
The wood used for the desk tops is 3cm thick.
The desks are extremely strong in terms of how much weight they can handle. They will easily handle 100kg equally spread without any problems but we will be doing some further testing in the near future as we know they can support a lot more than this. We have no cases of desks bowing due to weight in the thousands of desks that we have made.
Assembly is extremely simple, it takes just a few minutes and doesn't require any power tools. It's simply a case of attaching the legs with an Allen key which we provide.
Delivery & Returns
We use a mixture of couriers depending on what the delivery requires. Nearly all services are next day delivery. We will contact you when we are able to dispatch to confirm delivery dates are suitable for you.
Free delivery is available on all items.
We are currently only accepting orders from mainland UK however we will be expanding our service area in the near future.
You can return any products to us within 30 days in the original packaging and in original condition for a full refund. Returns will not be accepted if the product has been used unless otherwise agreed with representatives of The Rustic Grove Co.
Please contact us via the live that and we will look into this for you.
All of the couriers we use provide tracking, however some do not give time slots, just a day of delivery.
Most of the services that we use are a kerbside delivery, this means the driver typically won't come inside or take packages up stairs, something to consider if you live in flats. Some drivers may do if you ask politely but this isn't something we have any control over. If this is an absolutely requirement please contact us before purchase and we can quote for a two man delivery service.
Please check the bar at the top of the page for our up to date lead times.
Most of our items are boxed with foam when they're a standard size. For abnormal sized items we may use card, foam and bubble wrap. We are always trying to minimise any use of plastic while also ensuring items don't get damaged and this is an area we will be investing to over time.
